Refund policy

At DigitalGoldMine, we strive to provide high-quality digital eBook products that meet your expectations. However, due to the nature of digital products, all sales are generally considered final. Please review our return and refund policy below:

Refund Eligibility

We understand that issues may arise, and we want to ensure customer satisfaction. Refunds may be granted under the following circumstances:

  1. Duplicate Purchase – If you accidentally purchase the same eBook more than once, please contact us with proof of both transactions, and we will issue a refund for the duplicate purchase.

  2. Technical Issues – If you experience technical difficulties that prevent you from accessing the eBook and our support team is unable to resolve the issue, we may provide a refund or an alternative solution.

  3. Incorrect Product Delivery – If you receive the wrong eBook due to an error on our part, we will promptly provide the correct eBook or issue a refund.

  4. Defective File – If the eBook file is corrupted or unreadable and a replacement is not available, we may process a refund.

Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Change of Mind – We do not offer refunds if you simply change your mind after purchasing.

  • Downloaded Products – If the eBook has already been downloaded, we cannot process a refund unless there is a technical issue that we are unable to resolve.

  • Failure to Read Product Description – It is the customer’s responsibility to review product details before purchase. Refunds will not be issued for misunderstandings regarding the product’s content, format, or features.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at faraanali@hotmail.co.uk within 7 days of purchase.

  2. Provide your order details, including transaction ID, purchase date, and a clear explanation of the issue.

  3. Our team will review your request and respond within 3-5 business days.

Exchanges

In cases where a refund is not possible, we may offer an exchange for another eBook of equal value.

Contact Us

For any questions regarding this policy, please reach out to our support team at faraanali@hotmail.co.uk . We appreciate your business and are here to ensure you have the best experience with DigitalGoldMine.

Thank you for choosing DigitalGoldMine!